TERMS & CONDITIONS
The website www.uniq-home.com is owned and operated by Galaia Limited, therefore the two will be used interchangeably in our Terms and Conditions. The following Terms and Conditions apply to all business and deliveries undertaken by this website. Please read the Terms and Conditions carefully as they affect your rights and liabilities. By using this website and purchasing from it, you confirm that you understand and agree to be bound by these Terms and Conditions. We may change these Terms and Conditions at anytime, in case this happens, we will notify you by either emailing you using the email which you provided, or by posting a notice on the website. Once these changes have been made, and you have been notified, you agree to be bound by the new Terms and Conditions.
If any court or other applicable judicial body decides that any of the Terms or Conditions outlined below, is invalid, unlawful or unenforceable, all other terms shall still continue to be valid to the fullest lawful extent. All applicable disputes or claims arising in connection with these Terms and Conditions will be governed by English law.
All the prices on the website are inclusive of the necessary VAT, customs duties and tariffs, unless otherwise stated. The price of the product does not include delivery charges, and import duties and taxes (if applicable). Galaia Ltd. has the right to change the prices at any times without giving any notice. If, by mistake, a price has been displayed incorrectly on the website, we are not liable to dispatch the item at the incorrect price; however the customer will be informed of the error before the item is due to be dispatched. In case this occurs, the customer will be notified of the correct price, and will choose whether to order the item at the correct price or not. In case the customer chooses to ask for a refund, they will receive the full refund into their account within 14 days, as per the Returns and Exchanges policy.
- Product Description
All the products have been described and depicted as accurately as possible. However, despite this, there may be slight variations. If you are unhappy with the product you receive please email us at firstname.lastname@example.org to notify us, and read the Returns and Exchanges policy for further details.
You can choose to pay by using PayPal or by using major credit and debit cards. If you choose to pay with PayPal, then you will be redirected to the PayPal website where you can complete your purchase. Please note that your order will be processed and dispatched only once your payment has been received and processed successfully. We have the right to refuse payments. Please note that Galaia Ltd. does not store card details, and we do not share customer information with third parties. When paying on our website, we aim to ensure that the transaction is 100% safe and secure. We will not store your card details. However, we are not liable in the case that unauthorized third parties access and/or abuse your personal information. You acknowledge that all your personal information is provided to us at your own risk.
- Product availability
We try to ensure that our stock is always up to date on the website. If an item is out of stock, it will be removed from the website as soon as possible. If, for some reason, an item which is out of stock is not removed from the website immediately, and a customer orders it, we will notify the customer of this error and make a full refund to the customer within 14 days, as per the Returns and Exchanges policy.
If you buy an item on our website, once your order is confirmed you will not be able to amend or cancel it. We enter into a contract with you only once the order has been dispatched. Up until the time of dispatch, we reserve the right to amend or cancel your order. You will be notified of this, and if you have already made the payment, you will receive a full refund.
Delivery charges are not included in the product prices displayed on the website, the required delivery charges will be added at checkout. At the moment we offer standard delivery only in the UK. If you would like your order to be delivered elsewhere, please inquire at email@example.com, for the possibility of delivery to your location and a delivery quote. For further delivery details please read the Delivery policy. Please note that we aim to dispatch the order by the next business day after your payment has been processed.
Third party carriers provide delivery services. The carrier is responsible for any issues related to the delivery; however we will do our best to work with them to resolve any problems. We will notify you be email, in case there are any problems with the delivery. Galaia Ltd. cannot be responsible for an extended delivery time and/or any other delivery issues due to circumstances beyond our control.
Please note that free delivery applies to orders over 70 GBP. Please note however that this is only for deliveries within the UK. Delivery charges may apply to other destinations, even if the order surpasses this threshold (70 GBP).
If you order goods to be delivered outside of the UK, they may be subject to import duties and taxes depending on the destination. You will be responsible for paying any such taxes and duties. We cannot give you an estimate for this amount, and we have no control over these charges. You are also responsible for ensuring that your order complies with your local laws and regulations.
- Returns and Exchanges
We offer full refunds and exchanges within 14 days from delivery. If more than 14 days have passed since you received the delivery, we cannot offer a refund or exchange. Please email us at firstname.lastname@example.org for further return information and the return address. In order to claim a refund or to be able to exchange your goods, the returned goods must be in the same condition in which you received them. They must be in their original packaging, with all the necessary labels and tags attached, and they must not be damaged. If the package has been opened more than necessary or used more reasonably than expected, we may deduct a certain amount from your refund to account for this.
You are responsible for your own postage costs, so please choose the delivery service wisely and please obtain a proof of postage. You return the goods at your own risk. We will not be liable to you or any third party in case of any loss or damage that may occur while you return or exchange the item.
If your return is approved and received in satisfactory condition, we will process your refund and the applicable refund will be credited to your original account within 14 days from the day we receive your return.
If we breach any of the Terms and Conditions, we will not be liable to you in damages in case this breach is caused by conditions beyond our control, including but not limited to: government restrictions, supplier production facility failures, transportation problems, delays, technical failures, interruptions and/ or any other causes beyond our control. Galaia Ltd. reserves the right to cancel a transaction, partially or completely, however the customer will be notified of this before dispatch, and will receive the required refund. Our liability will be limited to the price of the order, and will not exceed it. Galaia Ltd. and www.uniq-home.com excludes liabilities for any loss, harm, or damage suffered by you or any third party in relation to inaccurate or incomplete information appearing on our website.
- Customer Information
Customer information will not be passed on to third parties without your prior consent. We try to make our website and the information which you provide as secure and safe as possible. We do not store your card information. Your information will only be used to analyze the website statistics. This information may help us improve the website. We may use information such as who views our website, how the person found it and when they left the website. Once you provide your personal information, you agree for this information to be used by us to optimize and tailor the website.
Even though we aim to make the website as secure as possible, and all activities associated with it, we cannot guarantee that unauthorized third parties will never be able to access and/or abuse your personal information. You acknowledge that all your personal information is provided to us at your own risk.
If you have purchased something from us, we may occasionally use your email to send you marketing material (our newest products, special offers and news). You can always unsubscribe from receiving any marketing material from us in the future.
By using our website you agree to not undertake any actions which may prove harmful to our website, such as transmitting material which contains viruses, Trojan horses or any other code which may harm, interrupt, destroy or deteriorate the functioning of the website and the systems associated with it. You may not copy, resell, sell, modify, distribute or jeopardize any of the pictures, text, logos, linked systems and other content found on and associated with the website. All the content available on the website belongs to Galaia Ltd. and it may not be redistributed, copied, sold, advertised and used without our prior written permission and consent. All other trademarks, logos, products and icons which appear on our website are the property of their respective owners who may or may not be affiliated with and/or sponsored by Galaia Ltd.
You agree to indemnity and consent that no Galaia Ltd., www.uniq-home.com, and/or related companies and persons (including their respective shareholders directors, employees, agents and partners), will be liable for any third party claims and customer claims arising from your violation of these Terms and Conditions and/or of any applicable law.
We have the right to terminate or amend your order at any time up to the time of dispatch. We will notify you in case this happens, and you may receive a full or partial refund as a result. We may refuse your payment at any time (with or without notice), suspend or disable your account (with or without notice), remove or amend listings and prices (with or without notice), cancel or amend an order up until the time of dispatch (with notice), amend the website and all its content (with or without notice), use your personal information (not credit card information) to optimize the website (with or without notice), and report you to police or any other judicial body in case we believe that your conduct associated with the use of our website is or may be unlawful.
- Contact Information
If you have any questions or comments, please contact us at email@example.com.
The website www.uniq-home.com is owned and operated by Galaia Ltd, a company registered in England. The office is registered at:
54 Grosvenor Road
London, N10 2DS
Company registration number: 06868661